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FAQ's

Question:
How do I increase the hours for this branch and reduce the staff level?

Answer:
The base scenario confirms the number of staff at each branch is correct for the volume of work.

Amending the opening hours can very quickly confirm whether an increase or decrease in staff is required.

Creating a remodeling rule to show the impact of implementing self-service can demonstrate that extra opening hours could be managed with fewer staff.

The whole remodeling exercise can take less than 2 minutes and provides fully documented evidence that verifies the calculations.